Cancellation & Refund

Effective Date: 12-5-2025
Last Updated: 12-5-2025

At Dropitme, we aim to provide reliable order fulfillment and customer satisfaction through our website platform. Please review our Cancellation and Refund Policy carefully before making a purchase or using our services.

1. Order Cancellations

a. For End Customers (Retail Buyers)

If you are a customer of a store that uses Dropitme, please contact the store directly on info@Dropitme.com for cancellations or changes.

Orders can be cancelled before they are processed by the supplier. Once an order has been submitted to the supplier or shipped, it cannot be cancelled.

2. Refund Policy

Due to the nature of website, refunds are handled with the following conditions:

a. Refunds for Damaged or Defective Products

We offer refunds or replacements for:

Damaged items
Incorrect items (wrong size, color, product)
Manufacturing defects

Conditions:

Requests must be submitted within 1 days of delivery.
Photo evidence of the issue is required.
Replacements or refunds are processed within 7-20 business days after approval.

b. Non-Refundable Situations

We do not offer refunds for:

Buyer’s remorse or change of mind
Incorrect address entered at checkout
Delayed shipping due to carrier issues, customs, or other external factors
Items marked as delivered but claimed undelivered (unless proven lost)

c. Lost or Missing Packages

If an order is lost in transit and not marked as delivered, we will work with the supplier to offer a replacement or refund.

3. Subscription Refunds (If Applicable)

If you subscribe to a paid Dropitme plan:

You may cancel your subscription at any time from your Shopify or Dropitme account.
We do not issue refunds for partial subscription periods, unless required by law.
For billing concerns, contact us at info@Dropitme.com

4. How to Request a Refund or Cancellation

Please email us at info@Dropitme.com with:

Your store name and email
Order number
Clear explanation and supporting images

We aim to respond within 1–2 business days.

5. Chargebacks and Disputes

We encourage users to contact us before initiating a chargeback or payment dispute. Fraudulent disputes will result in immediate suspension of your Dropitme account and possible legal action.

6. Policy Changes

We reserve the right to update this Cancellation and Refund Policy at any time. All changes will be posted on this page with an updated effective date.